Exchange Policy

At FK Trendy Treasures, every product is carefully inspected before dispatch. Only genuine cases of defective, damaged, or incorrect items are eligible for exchange or refund.

Eligible Cases

If you receive a defective, or wrong product, please contact us via WhatsApp. You must provide clear photographic evidence within 24 hours of receiving your order for your claim to be reviewed.

Return Conditions

To qualify for an exchange or refund:

• The product must be unused, unopened, and in its original condition.
• The item must be returned within 2 working days after delivery.

Once we receive and inspect the returned product, we will process the exchange or refund as soon as possible.

Non-Returnable Cases

We do not accept returns, refunds, or exchanges in the following situations:

• You change your mind after receiving the order.
• The package has been opened or the product has been used.
• The product was ordered incorrectly by the customer
• The product appears different due to lighting, camera effects, or variations in mobile/monitor screen displays.

Transit Damage Policy

We ensure that all orders are securely packed before dispatch. However, if an item is damaged during transit due to courier mishandling, the following policy will apply:

• Please record a complete unboxing video from the moment you open the parcel until all items are fully shown.
• Any transit damage must be reported to us within 24 hours of delivery via WhatsApp with the unboxing video and clear photos of the damaged item.
• Claims without an unboxing video will not be accepted.
• Once the claim is verified, we will offer a replacement. If the same item is unavailable, we may provide a refund or store credit.
• Claims reported after 24 hours or damage caused after delivery will not be eligible for exchange or refund.

Need Help?

For any questions regarding exchanges or refunds, please contact our customer support team through WhatsApp. We are always happy to assist you.